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Elements and Performance Criteria

1. Review incident
   • Undertake site inspections of incident scene
   • Communicate with relevant personnel regarding specific aspects of the incident
   • Monitor corrective action procedures
   • Communicate changes to the situation to appropriate personnel
2. Record investigation process and results
   • Establish and secure boundaries of the incident scene to prevent contamination of prospective evidence/exhibits.
   • Identify and interview persons relevant to the incident
   • Identify and record evidence/exhibits at the scene prior to examination to ensure continuity
   • Assess relevant information, documentation and evidence/exhibits
   • Determine point of origin and most likely cause of incident
   • Determine risk factors affecting the incident
   • Identify and analyse a range of other possible causes
   • Identify and utilise support services to investigate the incident scene
   • Process, record and communicate information/evidence/exhibits, forms and documents to appropriate personnel following enterprise policies and procedures
3. Make suggestions to improve incident handling and prevention
   • Identify and assess tactical factors and resulting priorities occurring during the incident
   • Formulate appropriate suggestions to improve handling of similar incidents based upon information available
   • Identify incident cause and make recommendations to prevent a recurrence

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, include one or more of the following: job safety analysis (JSA) methods risk analysis/risk management procedures environmental risk/environmental management procedures personal protective equipment (PPE) and procedures emergency, fire and accident procedures hazard policies and procedures emergency procedures work instructions standard operating procedures SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Hazards and risks	Hazards and risk factors must be analysed in order to identify possible and likely causes of incidents. Identifying hazards requires consideration of one or more of the following: hazards remaining from the original cause of the incident hazards arising from conducting an incident investigation hazards arising from working in conjunction with incident response personnel. Identifying risks requires consideration of specific hazards, including the following: what level of harm can occur how harm can occur (various chains of events that could result in harm from the hazard) the likelihood that harm will occur
Evidence gained	Evidence gained as a result of investigations include one or more of the following: video tapes audio tapes drawings photographs plans manifests relevant documents records of interview personal notes physical evidence/materials debris soil
Support services	Support services include one or more of the following: pathologists forensic investigators coroner government medical officers interpreters technical services legal officers undertakers forensic accountants information technology consultants document examiners handwriting experts financial organisations external law enforcement agencies
Interview strategies	The purpose of the interview is to establish what happened, not who is to blame. Interviews must be planned and require consideration of the following: location timing method (direct questioning and empathetic questioning) strategies for developing rapport who is being interviewed legal and policy requirements that might apply exclusion of leading questions avoidance of cross-examination Legal and policy requirements might apply according to the status of the person being interviewed. Requirements include one or more of the following: the presence of a solicitor, independent person, family member or interpreter special consideration that applies because of disability, child, parent, age, gender, ethnicity and race
Post-investigation documentation	Post-investigation documentation include one or more of the following: statements proformas photographs tape/video recordings
Relevant personnel	The relevant personnel for incident investigation referrals will depend on the type of information being conveyed and the enterprise policies and procedures. Typically they will include one or more of the following: employer personnel directly involved in responding to the incident, including: first response personnel emergency response team members emergency team leader first aid officers other personnel with emergency team leader responsibilities

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

recognise and analyse potential situations requiring action and implement corrective action

secure incident site and collect and preserve evidence and records in accordance with legislative requirements

analyse information and evidence to determine:

possible and likely causes of incident

improvements to emergency procedures

plan and undertake interviews using appropriate communication (listening and questioning) and negotiation techniques

demonstrate ethical behaviour and cultural awareness in undertaking investigation

identify and liaise with specialists and support services

complete forms and records

read and interpret procedures, reports, evidence and statements.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

safety, hazards and hazard control

incident, fire and accident reporting and investigation

environmental protection

risk assessment/risk management

record keeping

hazards that may arise in the job/work environment, and:

their possible causes

potential consequences

risks

appropriate risk controls

factors affecting incident initiation and development for predictable incident types for that plant

scope and limitations of own role and responsibilities

appropriate personnel for referral and reporting.

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